Support & Troubleshooting

If you denied microphone access, speech-to-text won't work. Here's how to fix it:

iOS:

1. 1Open Settings on your device
2. 2Scroll down and tap LisanaPhone
3. 3Enable Microphone permission
4. 4Return to LisanaPhone and try again

Android:

1. 1Open Settings > Apps > LisanaPhone
2. 2Tap Permissions
3. 3Find Microphone and set to Allow
4. 4Return to LisanaPhone and try again

Camera access is needed for the Scan & Read feature. To enable it:

1. 1Go to your device Settings
2. 2Find LisanaPhone in your apps list
3. 3Enable Camera permission
4. 4Restart LisanaPhone

Photo library access lets you select images for text extraction. To enable:

1. 1Open device Settings
2. 2Navigate to LisanaPhone app settings
3. 3Enable Photos / Photo Library access

This message appears when your device's speech recognition service is unavailable. Possible causes:

• !No internet connection (some devices require initial online setup)
• !Speech recognition service is disabled in device settings
• !Device doesn't support the selected language

Fix:

1. 1Check your internet connection
2. 2On iOS: Settings > General > Keyboard > Dictation (enable)
3. 3On Android: Settings > System > Languages > Speech recognition
4. 4Try a different language in LisanaPhone settings

If you speak but no text appears, try these steps:

1. 1Speak clearly and at a normal volume
2. 2Hold the microphone button while speaking
3. 3Ensure the selected language matches what you're speaking
4. 4Move to a quieter environment

Speech recognition may stop due to:

• !Silence timeout (4-8 seconds of no speech)
• !Maximum listening time reached (2 minutes)
• !App went to background

Simply tap the microphone button again to restart speech recognition.

If you can't hear the synthesized speech:

1. 1Check your device volume (not muted)
2. 2Check if Silent Mode is off (iOS side switch)
3. 3Try using headphones or external speaker
4. 4Restart LisanaPhone

Voice synthesis speed depends on:

• !Text length — longer texts take more time
• !Device performance — older devices are slower
• !Voice style — some voices are more complex

Try adjusting the speed slider in settings, or use shorter text segments.

Voice models are downloaded during onboarding. If download fails:

1. 1Check your internet connection
2. 2Ensure you have enough storage space (models are 30-65 MB each)
3. 3Try again — downloads can resume from where they stopped
4. 4If problem persists, restart the app

Translation language models are downloaded on first use. If stuck:

1. 1Check internet connection
2. 2Go to Settings > Language Packs
3. 3Delete the stuck language pack
4. 4Download it again

Translation quality depends on the language pair and text complexity:

• !Simple, clear sentences translate better
• !Some language pairs have better model coverage
• !Idioms and slang may not translate accurately

If the app crashes or becomes unresponsive:

1. 1Force close the app and reopen it
2. 2Restart your device
3. 3Ensure you have the latest version of LisanaPhone
4. 4Check available storage space

LisanaPhone stores voice models locally. To free up space:

1. 1Go to Settings > Language Packs
2. 2Delete language packs you don't use
3. 3You can re-download them anytime